Find quick answers to the most common questions about IMAGE2CON. Can't find what you're looking for? Our support team is always ready to help.
Q: What is IMAGE2CON?
A: IMAGE2CON is an online platform that provides professional-grade image editing tools accessible to everyone. We offer a suite of over 50 tools, from simple conversions to advanced AI-powered enhancements, all available directly in your web browser.
Q: Do I need to create an account to use IMAGE2CON?
A: No, you can use many of our basic tools without an account. However, creating a free account unlocks additional benefits like saving your editing history, accessing higher resolution downloads, and storing your favorite tools for faster access.
Q: Is IMAGE2CON really free?
A: Yes! We offer a robust set of tools completely free of charge. For users who need advanced features, higher processing limits, and priority support, we offer an optional PRO subscription.
Q: What image formats do you support?
A: We support all major image formats, including JPG, PNG, WEBP, GIF, BMP, TIFF, and SVG. You can find the specific formats supported by each tool on its respective page.
Q: Are there any limits on file size or the number of images I can process?
A: Our free plan includes generous limits to accommodate most users. There is a maximum file size per upload (e.g., 50MB) and a daily processing limit for some advanced AI tools. PRO users get significantly higher or unlimited limits.
Q: How do I use the AI-powered tools?
A: It's simple! Just navigate to the AI tool you need (like Background Remover or Image Enhancer), upload your image, and our AI will handle the rest. You can usually make further adjustments after the automated process is complete.
Q: The tool isn't working as expected. What should I do?
A: First, try refreshing the page and ensuring your file is in a supported format and under the size limit. If the problem persists, please contact our support team with a description of the issue and the tool you were using. We're constantly improving and your feedback is invaluable.
Q: What happens to my images after I upload them?
A: Your privacy is our priority. Uploaded images are processed automatically and are typically deleted from our servers within 24 hours. Images associated with a user account are retained only as long as your account is active or you choose to keep them. We never use your images to train our AI models without your explicit consent.
Q: Is my data safe with you?
A: Absolutely. We implement robust security measures, including encryption in transit and at rest, to protect your data and images from unauthorized access.
Q: Do you share my images or data with third parties?
A: No. We do not sell, trade, or rent your personal information or images. We only use trusted third-party service providers (like cloud hosting) necessary to operate our service, and they are bound by strict data protection agreements.
Q: What are the benefits of a PRO subscription?
A: PRO subscribers enjoy an ad-free experience, priority processing, access to the highest quality downloads, exclusive beta features, and increased or unlimited usage limits on all tools.
Q: How do I cancel my PRO subscription?
You can cancel your subscription at any time from your account settings. Your PRO benefits will remain active until the end of your current billing cycle.
Q: What is your refund policy?
A: We offer a 14-day money-back guarantee for new PRO subscriptions if you are not satisfied. Please contact our support team to request a refund.
Q: Which browsers are supported?
A: IMAGE2CON works best on the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, please ensure your browser is up to date.
Q: Do you have a mobile app?
A: Our website is fully optimized for mobile browsers, so you can edit on the go! A dedicated mobile app is on our roadmap for future development.
Q: I found a bug. How can I report it?
A: We appreciate your help! Please use the "Report a Bug" feature in the website footer or contact our support team directly with as much detail as possible (e.g., your browser, the tool you were using, and steps to reproduce the issue).
Still have questions?
Our friendly support team is here to help you get the most out of IMAGE2CON.
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